Company: Cathay Pacific
Closing Date: "No Closing Date Stated"
The Position:This role is available to Hong Kong residents or to those who have the right to work in Hong Kong.
We are among the world’s largest cargo carrier. We have built our brand on offering the highest standards of safety, operational excellence and service quality, and on our expert cargo handling capabilities.
We are seeking a high-calibre individual to make a real difference, as Assistant Cargo Services Manager – Network Performance, your principle responsibilities are to develop and maintain a system of cargo operations and quality metrics; the analysis and reporting structure built around such metrics; and to enable and support closer management and continuous organizational improvement in our network and port performance.
Key Responsibilities:1. Port Performance Management
- In close liaison with the Cargo Services(CSV) Managers and outports to develop and maintain key metrics of port performance that reflect performance against what really matters and makes a difference to the quality of CX/KA cargo ops and service activity, and thereby to our customers and business.
- Develop and maintain port and network targets in respect of the agreed metrics to drive continuous organizational improvement.
- Produce regular Key Performance Index (KPI) Scorecard performance reports (monthly, 6-monthly, annual), with in-depth commentary and analysis, to track and distinguish performance status, command management attention, sustain momentum for improvement, and foster healthy competition among ports..
- Develop analysis support tools to enable deeper-dive examination of particular performance elements.
- Conduct regular reviews on performance trends and highlight the need for any in-depth analysis on particular ports or area of focus.
- Communicate with ports and keep abreast of local developments that will have an implication on port performance.
- Develop and coordinate future port performance awards.
- Initiate service improvement programme(s) with the local team in light of the observation from port visits as well as the quantitative findings from performance data.
- Compile port performance reports on regular basis.
- Work with Training to develop learning resources to support the ports in performance management.
2. Port Performance Health Check
- Develop a port performance health check programme, including setting port performance target(s).
- Support the Cargo Performance Management Programme for ports failing to achieve the port performance target.
- Regularly validate the Cargo Performance Management Programme to ensure it meets with the changes in policy and standard.
3.Training, Implementation and Performance (TIP) Projects – New Port / Ground Handling Agent (GHA) Change cut-over Coordination (as assigned)
- Support TIP team in terms of New Port setup or GHA change.
- Conduct GHA pre-assessment.
Job Requirements :- Tertiary education or equivalent.
- Minimum 5 years experience in air cargo operations with solid supervisory experience.
- Sound cargo services and operational knowledge e.g. Dangerous Goods handling and regulations, special cargo handling and regulations, Cargo Services and Tariff etc.
- Good command of both spoken and written English. Spoken and written Chinese (Cantonese and/or Putonghua) is preferred.
- Excellent business acumen with advanced data management and analysis and problem solving skills.
- Sound planning and organizing skills with the ability to independently manage and prioritize multiple tasks within defined time constraints.
- A self-motivated leader with excellent communication and interpersonal skills. Able to interact with people at all levels and from different cultural backgrounds.
- Independent and detailed oriented.
- Willing to travel overseas as and when required.
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept on our files for 24 months. A copy of our Personal Information Collection Statement can be provided upon request by contacting our Data Protection Officer.
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