Dubai, Lufthansa Technik is expanding its activities in the Middle East region with a new company headquartered in Dubai. Lufthansa Technik Middle East Services (LTMES).

The new business will bundle all the Middle East sales and service activities currently pursued by a variety of members of the international Lufthansa Technik Group and establish a repair operation for nacelle components such as fan reversers, inlet cowls and fan cowls.

Lufthansa Technik Middle East Services will look after customers in the Middle East for all Lufthansa Technik Group companies and thus enable one-stop service. "LTMES will make it possible for us to speed up services and communication between Lufthansa Technik and the customer and structure them more efficiently," says Managing Director Ziad al Hazmi, who served as General Manager Gulf for Lufthansa Technik for two years before taking on this new position. "Here we've got all the contact partners for sales, logistics, component areas and even Lufthansa Technical Training under just one roof."

In response to the growing regional demand for repairs of nacelle components, Lufthansa Technik Middle East Services is also opening its own service operation tailored especially to needs of its customers there. "Having a service and repair facility in the region offers our customers the opportunity for fast, flexible and cost-effect solutions, since we can avoid the additional costs of transporting components," explains Heike Hartmann, who heads up Airframe Related Components ARC® at Lufthansa Technik.

Integrated services such as spare parts provision and repairs can be offered more efficiently to customers in the region when there is a local facility. Depending on the required repair, service can be provided directly at the customer site by an Airline Support Team AST®, at the LTMES facility, or be organized within the Lufthansa Technik network.

Ziad al Hazmi is convinced: "Lufthansa Technik Middle East Services and the new nacelle operation will allow us to live up to our Middle Eastern customers' expectations and meet their needs in this growth market even better. We're already considering adding other products."

Source: Press Release (Lufthansa Technik)