Company: Cathay Pacific
Closing Date: "No Closing Date Stated"
Job Description :
- This role is available to Hong Kong residents or to those who have the right to work in Hong Kong.
- This role will be responsible to successfully set up the Command Centre including all required logistics and support activities to enable the execution of the Cutover & Rollout of CM.
- The PSS P2 implementation includes the technical cutover around CM core applications, legacy systems (CX Downlines) and CX Integration Platform (CXIP) as well as the rollout of the system and required infrastructure to all ports globally.
- This role has people management responsibilities for staff supporting the set up of the Command Centre structure and all associated activities.
- Necessary skills include strong coordination, technical understanding, system implementation and support model set up experience for a global deployment. Business expertise in the airline environment is a desirable skill.
Key responsibilities:- Accountability for all deliverables relating to the Command Centre required for cutover & implementation
- Manage the set up of the Command Centre including rosters, logistics and the integration of problem reporting and tracking into the existing CX structures
- Plan and establish the structure, location and required facilities of the cutover command centre including any required logistics/IT coverage
- Work closely with the IT department and impacted Business Units to align existing IT and BU support structures are being taken into consideration and streamlined where appropriate
- Define roles required to support both technical cutover and business rollout
- Define and agree a support model that covers both the cutover event and the ongoing support after rollout completion
- Set up the structure to ensure a smooth hand over to BAU for all IT related areas
- Set up and agree rosters for all required roles in close alignment with programme resources, impacted BUs, IT support units, ports and vendors
- Work closely with the Business Readiness stream to ensure all programme related hand over activities are covered
- Support the set up of a governance model to manage cutover/rollout
- General project management activities including
- Reporting responsibilities to ensure management and visibility of progress, risks, issues
- Identification, management, escalation of dependencies, issues, risks within the programme stream and related to the overall programme
- Milestone tracking
- Budget reporting
Job Requirements :
- 10 years experience in IT, with at least 4 years in management role
- Tertiary qualifications, preferably IT and/or business at a post-graduate level
- Strong coordination skills
- Experience in setting up support structures both for a system implementation event as well as for ongoing support
- Experience creating rosters to cover technical cutover and extended rollout activities
- Direct IT implementation experience including global rollout activities, preferably in the airline industry/airport is a preference
- Project management capabilities
Personal attributes- A tenacious self starter, results oriented
- Reliable
- Pragmatic
- Taking responsibility for own work
- Good presentation and communication skills
- Experience working in Asia
- Ability to develop strong teams in an intercultural environment
- Proven ability to work to tight timelines and under pressure
- Cantonese/Mandarin speaking is an advantage
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
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