Company: Cathay Pacific
Closing Date: "No Closing Date Stated"
Job Description :This role is available to Hong Kong residents or to those who have the right to work in Hong Kong.
Key Responsibilities:
- Act as gate keeper for project transition to operation, managing service levels by internal and external service providers, IT system performance and availability
- Define and govern operations requirements for projects
- Monitor project transition to operations, ensure operation requirements are fulfilled when project transition to operations
- Assess the impact of all changes, including release package, on the performance, availability and capacity of all services and resource in meeting operational needs
- Establish standard requirements and acceptance criteria for project to operation transitions
- Manage service level agreements with ALL outsourced IT service providers ranging from data centre, IT infrastructure, middleware to application supports
- Provide governance on service level and service quality provided by IT service providers
- Identify and drive areas for service improvements both with service providers and internal support teams
- Manage internal service levels, performance, availability on ALL IT services to internal business units
- Publish and communicate regular management reports on service levels, IT service performance and availability
- Liaise with internal IT account managers with business units on service performance and availability matters
- Define, govern and enforce standards for system management and operation requirements for project transition to production environment
- Act as the escalation point for service support issues
- Review service levels with external IT service provides in monthly Operation Review Meetings
Job Requirements :- At least 6 years experience in IT operation area and managing multiple outsourced service providers
- Tertiary qualifications essential
- Experience in project transition to operations
- Knowledge in system management tools
- Experience in using Remedy and reporting with Remedy
- Analytical, attention to details, good reporting skills
- Able to communicate with technical teams and non-technical account managers
- Strong communication and collaboration skills
- Strong team player, capable to work in multi teams environment
- Demonstrate leadership potential, take ownership
- Fluent spoken and written English
- Knowledge in ITIL, ITIL certification is a plus
- Technical hands on cross IT platform operation experience is a plus
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
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