Company: Rizon Jet
Closing Date: "No Closing Date Stated"
Job Description:- Reporting to the UK FBO Manager and working as an integral part of the UK FBO team you will ensure smooth round the clock FBO operation and optimum efficiency in line with best practice in the business jet marketplace.
- Based at our exquisitely appointed FBO at London Biggin Hill you will ensure our clients and their representatives receive our extraordinary and seamless 7 star service at all times whilst coordinating their flights in a safe and legal manner.
Required Skills:- Ensuring the safe and legal co-ordination of scheduled flights.
- Ensuring that Operations Procedures are followed.
- Providing exceptional customer service to internal and external customers.
- Meeting and greeting VIP customers in a professional manner ensuring a seamless 7 star experience.
- Proactively serving customers with refreshments.
- Arranging catering supplies, hotels and transport, ensuring customer requests are fully met.
- Reserving hangar space.
- Assisting in plan of action and event planning as assigned.
- Compiling ground service requests as required in liaison with the flight crew.
- Briefing all crews for flights.
- Producing invoices via the FBO software system.
- Responsible for monitoring daily flying activities and monitoring weather and other events for possible delays.
- Ensuring that all aircraft movements are correctly recorded in the Operations System.
Essential requirements:
- Self-motivated, has initiative and can demonstrate a capacity to manage multi task situations (i.e. live aircraft operations, flight planning and commercial transactions) whilst acting as central co-ordination for the task.
- Proven track record of working on own initiative and capable of safe decision when situations require, but is strongly team oriented.
- Tolerant, non-combative, receptive, demonstrably safety and legally responsible with a capacity to solve problems; sympathetic but determined to maintain standards of service and delivery.
- Able to convey written and oral information in a clear, concise and professional manner
- Fluency in written and spoken English at ICAO level to better serve the international client.
- Able to accommodate a shift working program which is liable to change due to operational priorities (currently covering the hours of 6am to 10pm Monday to Friday and 8am to 8pm Saturday, Sunday and Bank Holidays).
- Punctual and reliable as attendance on duty as required, is mandatory.
- Warm, confident, organised and structured. Enjoys personal pride and is both discreet with high profile clients and loyal to company protocol.
- Presentable, always immaculate and well groomed in accordance with the Company grooming policy
- Entitled to live and work in the UK and holds a passport that enables travel freely and at short notice within the European region
- Holds a full, valid driving license
Desirable Requirements:- Proven experience of FBO aircraft operations within the aviation or aerospace industry where a direct interface with Flight Crew has been a previous responsibility >1 year
- Knowledgeable in or holds an understanding of FBO aircraft operations in support of arrival & departure routine, and the interface with authorities such as Border Force etc.
- Has experience of or is prepared to undergo training in the use of Ground to Air radio
- Fluency in one or more additional European languages to ICAO standard
- Generally knowledgeable of the function of an FBO as a Port of Entry, has an awareness on current and foreign affairs and has an appreciation for different cultures, an understanding of protocol and is respectful.
- Available immediately or at short notice for interview and start.
Rizon Jet offers a highly competitive package that is commensurate with experience, with benefits including a pension scheme, private healthcare and sports club allowance after a qualifying period.
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