Cathay Pacific: eBusiness Services Officer (Contract till Dec 2014)   

This role is available to Hong Kong residents or to those who have the right to work in Hong Kong.

• Our eBusiness team has contributed to development of necessary web-based technology to improve our operations, customer relationships, and revenue enhancement. We are looking for a dynamic individual to become part of our team.
• This position is to assist the eBusiness Services & CRM Assistant Manager in the preparation and execution of UAT relating to online / mobile customer experience, e-journey applications, channels and any ad hoc projects and assignments during the implementation of our new Passenger Services System (PSS).

Key Responsibilities :

• Work as a primary role and contact point of UAT with  IT Team in PSS  project
• Review requirement specification and define testing strategies for all impacted applications and customer processes
• Prepare test scenarios, UAT Plan and conduct testing, defect progress report and management
• Define test cases or data required for conducting UAT
• Clarify the necessary testing procedures, UAT cycles, duration and review scenarios with testing team
• Report defects via Quality Centre and clarify the problems, bugs, and define the relevant severity level based on the agreed standard
• Follow up with defects fix, re-test or regression testing
• Conduct on-site testing or support for customer process verification at airports Assist with rehearsal exercise and consolidate all the cutover activities and checklist
• Monitor the performance after cutover, develop outstanding defect lists and appropriate documentation for future releases
• Provide support for all the test enquiries from outports and other departments
• Support team in the preparation of test and CM product materials for internal and external communications
• Develop outstanding defect lists and appropriate documentation for future releases
• Manage business rules engine and content such as labels, error messages, remark, introduction page, FAQ during implementation

Job Requirements :

• Diploma or Degree in eCommerce, Computer Science or Statistics
• 1-2 years experience in website management, testing
• Must have project planning and management experience
• Must have good problem analysis and solving skills
• Must have good research, analytical, data manipulation and reporting skills. Knowledge of SQL concept, VBA, Cognos, Brio Query a plus
• Good team player, quick learner, good interpersonal skills and able to work in a multi-cultural environment
• Excellent spoken and written communication skills in English and Chinese

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

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