Air Arabia: REGIONAL MANAGER MIDDLE EAST & NORTHERN AFRICA   

Purpose
This role is responsible to develop and manage airport operations for the region in accordance with the corporate objectives and the regulatory requirements ensuring high standards of service, maintaining the security and safety of operation across the region.

Main Responsibilities

• Ensures the implementation of the ground operation policies and procedures as set in the manual and adheres to the practices for handling passengers and baggage including connecting/transfer passengers. Manages and ensures relevant procedures for handling are adhered to at times of disruptions and delays.
• Responsible for ensuring efficient handling of Airport Services across the network maintaining security and safety of Airport ramp operations. Review and identify areas, which affect the company standards/image and develop and implement plans under the overall guidance of the HGO to ensure procedures and standards of service meet the corporate objectives.
• Responsible for meeting excess baggage revenue throughout the network and monitoring these closely. Audit processes, procedures and practices often to ensure this revenue stream is managed well. Seek advice and support from HGO in closing audit findings to ensure we meet with all regulatory requirements.
• Manage the implementation of ground handling contracts and SLA to ensure all agreed services are utilized and cost are controlled. Support HGO by ensuring all SLA and other customer related contractual agreements are being met and adhered to.
• Prepare operating budget for the airports within the region and implement effective cost control measures and submit for the review of HGO.
• Manage day to day ground handling costs including costs involved during disruptions and delays and constantly compare these with approved budgets; review spends and take measures to reduce costs constantly.
• Liaise with Cargo Manager on all cargo and loading related matters Control all cargo operation activities from the cargo terminal to the agreed delivery point and ensure safe loading/unloading as per ABY procedure.
• Responsible for setting up targets and managing the station performance by monitoring day to day activities and situations and provide necessary guidance and feedback to ensure standards and procedures are followed thoroughly.
• Liaise with Ground Operations Technical Training Division to ensure all necessary trainings are provided and regulatory requirements are being adhered to. Ensure that the airport team and ground handling personnel are fully trained and aware of the emergency procedure. Assist and support Emergency Planning division and ensure the Emergency Planning Department is fully updated with local stations regulations related to major incidents.
• Assist the HGO in supporting all hubs by sharing/exchanging knowledge, experience, best practices and resources as and when required.
• Support HGO in projects as and when required i.e. moving to self-handling, setting of new hub etc.
• Ensure crew and customer accommodation & transportation agreements are in place throughout the network so as to get the right support at times of disruption.
• Ensure GSA/GHA recruit the correct staff number and provide office and communication tools as per the GSA contract
• Liaise with senior management of Engineering, Operations and other Departments with regard to common contractual needs and corporate objectives and Liaise with relevant international industry bodies to protect the Company’s interests.

Desired Profile

• Educated to degree level with formal qualification in Management Studies or equivalent. 
• 15 years of relevant experience is required.
• Must have worked extensively with multi-national staff and have good working knowledge of contracts and negotiation skill. 
• Excellent communication skills in written and spoken English, Skill in Arabic would be an advantage. 
• Computer literacy is essential.

 Interested candidates may apply for the position by sending a copy of their updated resume to cv@airarabia.com