Company: Air Arabia
Contact Information: cv@airarabia.com
Closing Date: "No Closing Date Stated"
HUB: Sharjah
Purpose:To handle incoming or outgoing customer calls for for our airline business. He/She would handle account inquiries, customer complaints or support issues.
Main Responsibilities- Takes calls from customers, potential customers, suppliers, agents and other making enquiries regarding the services and products of Air Arabia.
- Complete flight booking forms, prepare change of details, and issue flight ticket orders, using computers.
- Confers with customers by telephone in order to provide information about products and services, to take orders or cancel reservations/accounts, or to obtain details of complaints.
- Determines charges for services requested, collect deposits or payments, and/or arrange for billing.
- Obtains and examines all relevant information in order to assess validity of complaints and to determine possible causes, such as extreme weather conditions.
- Refers unresolved customer grievances to designated departments for further investigation.
- Resolves customers' service or billing complaints by performing activities such as refunding money, and adjusting bills. Seeks approval of the Team Leader where applicable.
- Checks to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Gathers information regarding customers needs, trends developing and other data which may be of interest to Marketing and Sales departments – feeds it back to the Call Centre Manager through Team Leaders.
- Meet the monthly ( Revenue, calls & quality ) targets to reach the max level of punctuality & productivity
- Understand the real call center concept activities & work in achieving it.
Desired Profile- Candidate should ideally have completed High School
- Good Computer skills.
- Should be proficient in both Arabic and English.
- Should be analytical with good Math skills.
Interested candidates may apply for the position by sending a copy of their updated resume to cv@airarabia.com
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