Company: Air Arabia
Contact Information: cv@airarabia.com
Closing Date: "No Closing Date Stated"
HUB: Sharjah
PurposeThe purpose of this role is to manage all aspects of Air Arabia daily operation at the station while monitoring, directing and controlling own staff and the GHA to ensure that:
- To oversee and review all airport operation at the station for efficient and smooth operation.
- On-time performance of all Air Arabia flights at the station.
- Cost effective, safe and secured Air Arabia Station operations.
Main Responsibilities- Observe and review all day to day operational issues at the station including check-in, safety and security, disruption handling and service recovery in accordance with the laid down procedure.
- Represent Air Arabia ground operation in liaising with various authorities at the station level and manage efficiently the airport operation.
- Issue instructive plan to all handling agent staff and Provide efficient passenger Service.
- Conduct briefing and debriefing to the handling agent staff.
- Protect the Financial Interest of the company.
- Coordinate with RMGO and Flight Operations during the disruption handling.
- Maintain constant liaison with RMGO and Flight Operations/MCC in the event of technical delay, obtain briefed details and implement the recovery plan given.
- Monitor service level agreement and suggest action plans to improve service levels.
- Investigate passenger complaint and prepare detailed report to RMGO.
- Ensure current edition /revision of manuals are readily available with all relevant offices and staff personnel.
- Ensure appropriate information provided to the local authority if required.
- Ensure all advisories or circulars received from ground operations are transmitted to all relevant personnel.
- Ensure all incident/accident are reported to the headquarters using the approved format and assist headquarters for further investigation.
- Ensure D.G related incidents are reported to all local authorities and the headquarters.
- Ensure daily Flight Handling Reports, disruption reports and other reports send to the head quarters without delay.
- Liaise with local authorities and internal departments and initiate actions as and when required. Deal with passengers and important other issues on an exception basis.
- Continuously promote the image of the company.
- Analyze performance and delay reports. Obtain reasons. Find solutions to resolve recurring problems.
- Provide proposals related to improvement and rectification of passenger Service issues and refer to the relevant departments.
- Responsible for airside safety and monitor ramp handling.
- Oversee the baggage handling and register baggage handling complaint in to the baggage handling system
- Monitor and trace lost baggage using baggage service system.
- Ensure adherence of policies and procedure laid down in the station operation manual.
- Conduct ground operation performance audit as and when required.
- Monitor excess baggage collection and meet the target.
- Any other administrative or operational functions that may be assigned by RMGO.
Desired Profile- Graduate or equivalent to a Degree in Business Administration Discipline.
- Minimum 3-5 years’ experience in traffic handling in Similar position, or in a supervisory level within a stations with multiple departure and arrival flights.
Training:• Passenger Handling, Ground Operations, Cargo and Mail Services, DGR, Basic Knowledge of Weight and Balance, Departure Control System, and Airline Reservation..
Knowledge:
• Basic knowledge of DCS (Departure Control System), departure and arrival procedures as well as basic reservations i.e. to retrieve PNR, add comments.
Interested candidates may apply for the position by sending a copy of their updated resume to cv@airarabia.com
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