Company: Cathay Pacific
Closing Date: "No Closing Date Stated"
Job Description :This role is available to Hong Kong residents or to those who have the right to work in Hong Kong.
Key Responsibilities:- Allocates resources and responsibilities within own area to deliver required results around cost, quality and time
- Lever key technical skills to ensure the IT infrastructure asset technical design meets the business requirements and are in line with industry standards
- Provide revision and signoff on IT infrastructure design documents, which meets the solution design requirements, are in line with the infrastructure standards and allows for a smooth build / implementation process to occur
- Provide guidance and leading the team on the technical design phase to ensure smooth implementation during the build phase and operational transition into Service and Operations
- Develops the performance and competency of the team through expert coaching and mentoring of the Technical Architect team members
- Uses appropriate processes and tools to create systems, or services, on a technical infrastructure which supports business demands, which are resilient, secure and highly available
- Develops and implements continuous improvement initiatives within own area in line with a High Performing Team
- Ensures the infrastructure team fully understands, follows and champions the technology standards and patterns as defined within Information Management
- Defines and champions the use of the infrastructure standards, procedures and best practice within the team
- Monitors and ensures compliance to corporate control standards for quality and security
- Takes responsibility for implementation of the technical part of plans, focusing on requirements and planning to meet or exceed internal client expectations
- Interface with other IT areas, sharing technical knowledge and expertise, and resolving issues as necessary, using specialist information to enable others to deliver
- Provide technical leadership and escalation support for the resolution of incidents and problems within the staging and test environments
- Provides expert level support in the area of technical specialization, ensuring prompt and accurate resolution of challenges
- Proactively draw out all types of requirements on the IT Infrastructure from stakeholders by using a variety of elicitation techniques (e.g. interviewing, modelling, and surveying)
- Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high level information into details and distinguish users requests from the underlying business problems
- Obtain requirements signoff from both business and Information Management (IM) Stakeholders
- Communicate the proposed design solutions to the stakeholders and help to guide decisions regarding tradeoffs that may impact the requirement or delivery timescales for infrastructure solutions
- To provide technical advice to Information Management (IM) colleagues on the use of the IT Infrastructure and integration of various business applications onto the Cathay Pacific Infrastructure
- Shows initiative and makes time available to ensure general technical competencies and specializations are kept up-to-date in line with industry developments for self and team
- Collaborate with other IM domains to drive business and technology innovation
- Keep abreast of the corporate strategy, business plan and latest industry trends
Job Requirements :- Technical degree holder with minimum of 10 years IT experience, at least 5 years of IT Infrastructure experience and 3 years of team lead responsibility
- Ability to allocate and supervise delivery of work within a small team (5 to 10) of technical resources
- Will have experience of leading a team, and be able to demonstrate an effective coaching and mentoring style
- Must have proven technical management and specialist experience of working in a complex IT infrastructure environment
- Must have professional competency in at least one technical specialization, with a broad understanding of other current and emerging technologies
- Must have experience of developing solutions and making decisions for a team with only minimal management guidance and supervision
- Must have experience of building and maintaining relationships at a senior level and have an ability to influence at all levels
- Must have knowledge of how to lever technology to reduce operational costs and delivery business innovation in a fast moving and dynamic industry sector
- Ability to listen and articulate ideas verbally, and in the written form, to a broad range of audiences; ability to ask probing questions and deliver presentations
- Ability to work well with others and as part of a technical team
- Well-developed analytical, problem-solving, decision-making and critical thinking skills, leveraging both logic and creativity; strong troubleshooting and root cause analysis skills; ability to identify patterns and generate informed ideas
- Focus on the business / end user’s or customer’s needs; ability to set expectations and understand end user behaviour
- Ability and willingness to proactively accept and drive change to accomplish positive collective outcomes
- Ability to understand strategy and align tactical and strategic work in a well-balanced way to achieve results
Technical Requirements:- Subject Matter Expert level knowledge of at least one of the following, plus experience of at least two others:
- Server infrastructure running Unix (IBM AIX / Sun Solaris), Linux, vmware and Windows. IBM P-series, Sun M-series and Intel x86 hardware knowledge; HA or Clustering technology using IBM HACMP, PowerHA, Windows Clusters, VMware HA, & Oracle RAC
- Storage and backup – enterprise tier 1 / 2 / 3, SAN and NAS; Backup solution with NetWorker / NetBakcup / VTL Technology
- Application layer – WebSphere Portal / Process / Application Server, Tuxedo, ESB, SOA, WebSphere Datapower
- Messaging – WebSphere MQ, MQSI (Broker), Datapower, B2B and Connect:Direct
- Database – Oracle. In depth knowledge of Oracle Enterprise database (any 9i to 11g Oracle). Required knowledge of any of the following functions: database build; instance creation; schema creation; advanced SQL scripting; performance tuning. RAC / Dataguard / Grid Control components an advantage
- Database – Microsoft SQLserver
- Identity and Access Management – Active Directory / LDAP, role based access control
- Data Networks – IP routing / switching / VPN / proxy / content switches / firewalls / VoIP / Load Balancer / Mobile & WIFI Technology
- Unified Communications – VoIP, mobility, own device integration, presence
- End User Computing – MS Exchange / sharepoint / Citrix / MS client and office software, collaboration tools, mobility, virtual desktop (Citrix or vmware)
- Systems management – systems monitoring, reporting and control with popular monitoring tools such as HP Site Scope / ITCAM / OpNet / Oracle Cloud Control
- Security – access control, encryption, Payments, authentication, intrusion detection and prevention
- Datawarehouse and Business Information - Informatica / Cognos BI
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
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