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IT Support / Help Desk Employee   

Company: Jet Aviation
Location: Basel Switzerland
Job Type:   Information Technology
Contact Information: https://erecruiting.jetaviation.ch/index.php?ac=login#pagetop
Closing Date: "No Closing Date Stated"
Description/Tasks
  • To strengthen the IT Support team at Jet Aviation AG Basel we are looking for a dedicated and motivated IT Supporter with a positive attitude and a strong focus on IT problems resolution.
  • The IT Supporter is the first point of contact for customer seeking technical assistance and/or supports the business applications that are used by Jet Aviation employees. He/She serves as member of the IT Help Desk Basel by providing technical support over the phone, remotely, by email, walk-in or onsite. Help Desk agents are under the supervision of the Help Desk Supervisor.
Specific duties include but are not limited to the following:
  • Primary responsibility is the user support and customer service for all users at our EMEA locations who require technical assistance via e-mail or phone
  • Logging all Help Desk tickets using the defined tracking software
  • Small projects
  • Become familiar with operations of commonly used software, hardware, and other equipment
  • Become familiar with IT policies, procedures and services.
  • Other duties as assigned by the Help Desk Supervisor and/or IT Manager.
Qualification/Experience
  • Ability to utilize the applications for Microsoft Office for support, reporting and documentation
  • Good working knowledge of common Microsoft operating systems (Windows 7, Office 2010, Windows Server 20008/2003, Active Directory) and software applications
  • Ability to provide technical support over the phone; professional behavior, any kind of previous customer service experience is desired.
  • Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others, including active listening and understanding
  • Good problem solving skills
  • Be able to multitask effectively during busy times but also remain productive during slow times, exercise patience and professionalism during stressful situations.
  • Excellent oral and written communication skills
  • Fluent in English, intermediate in German and French is an advantage
  • Willingness to learn and to occasionally work on weekends and evenings for emergencies calls
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