Company: dnata
Closing Date: "No Closing Date Stated"
The Position: Accountable for maximising the utilisation of resources and providing the dynamic resource allocation plan to the Operational shift in-charge, by optimally allocating the key operational resources (including Manpower, Equipment, and Facilities) on the day of operation.
- Accountable for ensuring that the allocation of resources is undertaken independently, without prejudice, and in-line with the planned business needs, the dynamic real-time operational demands, and the unscheduled customer requirements; whilst achieving the targeted levels of the current Service Level Agreements.
- Provide an independent view regarding the most effective utilisation of all resources.
- Undertake allocation activities in 3 phases
- Pre-planning - taking into account the expected demands, schedules, and rostered resources
pre-plan the allocation of tasks 24-72 hours in advance of the shift (as per agreed timetable
with Department);
- Shift-planning - during the shift prior and/or at the start of the appropriate shift, taking into account the actual availability of resources (Manpower, Equipment, and Facilities), re-check the pre-plan and undertake the detailed allocation of all resources ensuring that allocation is undertaken according to load;
- Real-time - taking into account the availability of resources and the dynamic operational environment, undertake all aspects of the real-time allocation of resources in-line with the actual loads. Actively monitor the achievement of tasks, and adapt the allocation plans as required due to differentials in actual time versus planned time taken to complete tasks, and effectively adapt allocation plans according to un-scheduled demands of customers, delays etc.
- Improve operational efficiency and productivity by utilising specialist knowledge of the decision support systems (including but not limited to Resource Management System (RMS), Real-Time Control (RTC), Multi-Access Check-in System (MACS), and DNATA Management Information System (DMIS) to ensure that the most effective resource allocation plan is created, communicated, and executed.
- Actively work with the Operational shift in-charge by providing expert advice, input, and direction in order to respond to dynamic changes during the shift; for example in cases of staff sickness or absence actively review allocation plans and make recommendations as to whether replacement or over-time is required. Undertake actions as agreed to update the administrative section regarding staff non-attendance.
- Effectively communicate the resource allocation plan to the resources (either directly or via the Operational shift in charge), and continually monitor the progress of the assigned tasks to the resources.
- Monitor the effectiveness of the allocation plan, and continually feedback recommendations regarding roster solutions and resource engagement standards to the relevant Resource Planning and Administration staff. Continuously keep up-to-date on the agreed service and resource levels by DNATA through co-ordination with the relevant Standards & Procedures staff, Line Managers, and Supervisors. Increase effectiveness of staff allocation by continuously maintaining the qualification levels of staff on the master list within the system.
- Maintain regular co-ordination and communication with Resource Planning and Mercator, to ensure that the decision support systems deliver functional results and are configured in-line with the operational needs. Keep up-do-date with all the existing and new system functionalities for the systems relevant to the allocation function.
- Ensure that robust and effective resource allocation plans are in place and utilised during scheduled and unscheduled system outages.
- Work as part of a team of Resource Allocators ensuring smooth handover to and from colleagues on shift duties, and covering for other departments or areas as required. Maintain regular contact with the department Resource Planning Officer, who will undertake a monitoring on the effectiveness of the Allocator's ability to maximise the potential of the systems at hand, and the central Resource Planning Managers for ongoing advice, review, and updates.
Salary & Benefits: We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund. It has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1= Dh3.66. Besides travel benefits normally associated with an airline, more information on employee benefits is available within the 'Working Here' section of this site. By viewing the 'Dubai Lifestyle' section in the site you can also consider the benefits of Dubai as a location to live and work in.
Experience and Qualifications:- 4-5 years of experience (of which at least 2 years in a Supervisory Role) in a Ground handling/Airline industry.
- 12 Years schooling or equivalent ( A - level )
- Completion of Operational Training Courses would be advantageous e.g.
- LC1
- Dangerous Goods Handling
- Load Processing and Handling Course
- Knowledge/experience in GSE/ Aircraft Appearances activities
- Previous experience of having worked within an operational Resource allocation, Shift management, or Overtime Planning type function would be advantageous.\
- Must have excellent analytical skills and be able to quickly respond to dynamic changes during the shift
- Must have excellent communication skills (both written and verbal) and be able to effectively convey his/her proposed recommendations and changes in allocation
- Must possess advanced computer skills with an awareness of specialist applications, packages, programme languages, and high proficiency of MS-Office.
- Previous experience of and proficiency in using existing decision support systems in use by DNAO for Resources Allocation (DMIS, RMS, RTC etc) is desirable.
To Apply: To express your interest in the above vacancy please apply on-line by clicking below, and complete our application form. We will then consider your application and contact you should we wish to shortlist you for an interview. Should you not receive an invitation for an interview within 5 weeks please assume that on this occasion you have been unsuccessful. We will retain your details for 12 months unless advised otherwise and re-consider you for future opportunities as they arise. Please also note that if you are not shortlisted you can also update your application at anytime and apply for other opportunities. Thank you for your interest in a career with the Emirates Group.
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