Emirates Airlines: Account Executive   

• The Account Executive is accountable for professionally handling the accounts of each customer they are assigned to, invariably pursue for the smooth functioning of all the training services provided to the customers. Proactively identify the requirements, like visa, ticket and hotel of the customers walk in to the building. Reporting to the Manager Customer Services.

• Manage accounts and customer service activities and staff competence in these areas, so as to optimize and sustain performance, profitability and customer satisfaction
• Proactively ensure fulfillment of ECFT sales strategy and targets and maximize retention of pre-existing business year over year;
• Responsible to document the client’s expectations clearly to training services through proper registration of training;
• Liaise with and utilize support from suppliers and other partners as required
• Work closely with Accounts Receivable Department to ensure receivables are monitored at target levels;
• Exceed client expectations through personal delivery of superior service, communication and account follow up;
• Resolve issues from incoming calls and promptly return messages for same day resolution;
• Personally ensure proper coverage for territories in the absence of any team members;
• Take ownership and accountability for client account issues;
• Create and maintain positive relations with the Clients, Local and Regional Sales Managers, Sales Personnel, Training Services and Management;
• Responsible to ensure the department’s reservation, booking and following up on client training events;
• Communicate changes/variations in training to The Training Department and document such changes; Administration and reporting as necessary
• Ability to exercise judgment to solve operational problems where the answer is not apparent.
• Head of the Department/Immediate supervisor may assign /delegate some of the functions to his team members on as required basis.

Knowledge, Skills, and Abilities

• required at this level include knowledge of methods and procedures concerning customer satisfaction; knowledge of telephone etiquettes; knowledge to communicate effective and efficiently. Ability required working with customers and other team members to gather data and facts, Ability to keep records and to write the business letters professionally.

 
Special Requirements

• This position may require that applicants be willing and able to fulfill all job-related travel.

Qualifications & Experience

• Bachelors Degree in Business Administration or equivalent
• Timely follow up is a critical to quality for this position
• PC literate

Exceptional telephone skills

• A minimum of 3 years experience in the same or a similar role       

 
Salary and Benefits

• We offer an attractive salary and package