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Cathay Pacific: Operation Management Analyst   

Company: Cathay Pacific
Location:  Hong Kong
Closing Date: "No Closing Date Stated"

Job Description :
  • This role is available to Hong Kong residents or to those who have the right to work in Hong Kong.
Key Responsibilities:
  • Implement and maintain IT Facilities Management practice for Data Centre and equipment rooms
  • Keep accurate, current asset records of Data Centre facility and equipment rooms in Configuration Management Database (CMDB)
  • Prepare and monitor Data Centre operations activities, including equipment movement, data backup and offsite, job scheduling; update processes and procedures
  • Identify performance and resources bottlenecks, raise incidents and problems when breaches of performance and capacity thresholds are detected
  • Assess impact of all changes, including release packages, on performance, availability and capacity of all services and resources
  • Coordinate and participate in following major initiatives and perform periodic verification and maintain the accuracy: Business Capacity Management (BCM), IT Business Continuity Plan (BCP), Disaster Recovery Plan (DRP), Component Capacity Management (CCM), Service Capacity Management (SCM) for IT Infrastructure and Application, Crisis Management Plan (CMP)
  • Work collaboratively, with Service Management team, to collect capacity requirements from business units
  • Perform forecast and prediction of future capacity requirements based on business plans, usage trends, and sizing of new services
  • Produce regular reporting on Performance and Availability Management, including resource utilization and service availability against targets defined in SLAs; provide suggestions on improvements
  • Communicate IT Service Continuity Management objectives within business areas supported
  • Maintain and update Processes and Procedures for Assurance of Continuity in IT Services and Crisis Management
Job Requirements :
  • Minimum 6 years relevant working experience in IT
  • Tertiary qualifications are desirable
  • Sound knowledge and experience in Performance, Availability and Capacity Management, IT Service Continuity Management, IT Facilities Management and Data Centre
  • Ability to manage and organize data elements from disparate sources and formats, into consolidated repositories and reporting formats
  • Ability to handle and coordinate multiple tasks with multiple IT groups, service suppliers and business users
  • Customer service oriented and team player
  • Strong problem solving and analytical skills with good sense of urgency
  • Effective interpersonal and communication skills; ability to generate reporting and management presentations
  • Ability to effectively understand business operation and impact
  • Experience with SQL, Oracle, Access database, SharePoint, Interwoven a plus
  • Practical experience in Information Technology Infrastructure Library (ITIL) processes/practice adoption is definitely an advantage
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.


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